How can we help?
Have you checked whether the answer to your question is covered by our Service Centre help section?
Got a specific problem and looking for a quick answer?
Our Service Centre has a big help section that is very easy to navigate and contains answers to all of the most frequently asked questions.
24/7 emergency hotline for reporting lost or stolen cards
| 24/7 emergency hotline for reporting lost or stolen cards – in Germany | 116 116* Mon-Sun: 00:00 - 24:00 |
| Emergency hotline for reporting lost or stolen cards – International | +49 30 4050-4050** Mon-Sun: 00:00 - 24:00 |
* Calles made from landlines within Germany are free
** Your phone service provider’s fees apply
All other telephone numbers at a glance
| Online banking hotline* | 09131 824-9898 Mon-Fri: 08:00 - 18:00 |
* Calls made from landlines within Germany cost EUR 0.20 per call. Calls made from mobile phones never cost more than EUR 0.60 per call.
Our address and bank details
| Address: | Stadt- und Kreissparkasse Erlangen Höchstadt Herzogenaurach Hugenottenplatz 5 91054 Erlangen |
| E-mail : | info@sparkasse-erlangen.de |
| Fax*: | 09131 824-298240 |
| Postal address: | Stadt- und Kreissparkasse Erlangen Höchstadt Herzogenaurach Hugenottenplatz 5 91054 Erlangen |
| Sort code: | 76350000 |
| BIC: | BYLADEM1ERH |
* Calls made from landlines within Germany cost EUR 0.20 per call. Calls made from mobile phones never cost more than EUR 0.60 per call.
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